Cancellation policy
Sea Moss N Tingz | Subscription & Cancellation Policy
Experience consistent wellness with our subscription service. By choosing a subscription, you ensure a fresh supply of sea moss is always ready for your family while benefiting from priority processing.
1. How Subscriptions Work
When you purchase a subscription, you will receive repeat deliveries based on the frequency you selected (e.g., monthly or bi-weekly).
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Secure Billing: Your payment details are stored securely via Shopify’s encrypted gateway. You will be automatically charged for each delivery at the interval you chose.
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Auto-Renewal: Subscriptions are set to auto-renew at the end of each duration to ensure no lapse in your wellness routine.
2. Manage Your Schedule
We believe in total flexibility. You have full control over your subscription through your Sea Moss N Tingz Customer Account:
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Change or Skip: You can swap products, change your delivery frequency, or skip a month if you have extra stock on hand.
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Update Information: Easily update your shipping address or payment method to avoid delivery delays.
3. Cancellation Policy
You may cancel your subscription at any time.
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No Contracts: There are no long-term commitments or hidden fees for canceling.
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How to Cancel: You can cancel directly through your account portal or by using the "Manage Subscription" link found in any of your order confirmation emails.
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Deadline: To avoid being charged for your next scheduled batch, please ensure you cancel at least 48 hours before your next billing date.
4. Refunds on Subscriptions
Please refer to our Refund & Return Policy for details. As our Sea Moss Gels are perishable and made-to-order, once a subscription order has been processed and prepared for delivery, it cannot be refunded or returned.